Refund Policy

Last updated: December 8, 2024

1. 7-Day Money-Back Guarantee

We are confident in the quality of our StreamX IPTV service. If you are not completely satisfied with your purchase, we offer a full refund within 7 days of your initial subscription date.

2. Eligibility for Refund

To be eligible for a refund under our 7-day guarantee:

• You must submit your refund request within 7 calendar days of your purchase.
• The refund applies to your first subscription only (not renewals or subsequent purchases).
• We may ask for feedback on why you are cancelling to help us improve, but this is not a condition for the refund.

3. How to Request a Refund

To initiate a refund, please contact our support team with your order details and email address used for purchase. We will process your request within 24-48 hours.

4. Processing Time

Once approved, refunds are processed back to your original payment method. Depending on your bank or payment provider, it may take 5-10 business days for the funds to appear in your account.

5. Exceptions

Refunds may be denied in cases of abuse, such as creating multiple accounts to repeatedly use the money-back guarantee, or if there is evidence of violating our Terms of Service (e.g., restreaming content).

6. Contact Us

If you have any questions about our Refund Policy, please contact us.